Refund policy
Thank you for shopping with Elvior. If you are not happy with your order, you can return it within 30 days. Follow the steps below.
Who Can Return
You can return an item within 30 days of the day you receive it.
To qualify, the item must be:
unworn and unused
in the same condition you received it
in its original packaging with all tags attached
We also need proof of purchase. Your order number is enough.
How to Return
Email us at support@shopelvior.com.
Include your order number and the reason for the return.
Wait for our reply. We send you the return address and instructions. When we can, we also send a return label.
Always contact us before you send anything back. We cannot accept returns we have not approved.
Return Shipping Costs
For standard returns, you pay the return shipping.
For damaged, defective or incorrect items, we pay the return shipping.
Cancelling an Order
You can cancel within 24 hours of placing your order. After 24 hours your order is in processing and we cannot cancel it.
If you still want to cancel after that time, wait for delivery and then send a return request.
Once an order is dispatched, it cannot be cancelled.
Items We Cannot Take Back
Gift cards
Personalised or made-to-order items. We mark these on the product page.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or wrong, email support@shopelvior.com straight away. Please include:
clear photos of the item
a photo of the packaging
your order number
Once we confirm the issue, you get a free replacement or a full refund. We pay the return shipping and charge no restocking fee.
Restocking Fees
We do not charge restocking fees.
How Refunds Work
We receive your return and inspect it.
We email you to confirm it arrived.
We tell you if your refund is approved.
We send the refund to your original payment method.
Refunds take 7 business days to process. Your bank or card provider can need extra time to show the money in your account.
Exchanges
To exchange an item, email support@shopelvior.com with your order number and the product details. You can exchange within 30 days of delivery. The item must be unworn, unused and have all tags and original packaging. Our team helps you through each step.
Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact Us
Questions about a return, refund or exchange? Reach us here:
Email: support@shopelvior.com
Phone: +61 2 8550 5930
Customer Service Hours (Sydney time)
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 3:00 PM
Company Details
Shop Name: Elvior
Company Name: Claremont Elegance Limited
Business Address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central