FAQ
How do I contact you?
Email support@shopelvior.com or call +61 2 8550 5930. Our hours are Sydney time: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 10:00 AM to 3:00 PM. We reply to emails within 24 hours. We do not offer support through Instagram or Facebook. Please send one email per question so we can reply faster.
Which payment methods can I use?
At checkout you can pay with Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay. Your card is charged in Australian dollars (AUD) when you place your order.
How long does delivery take?
Delivery takes 6 to 10 business days. That is 1 to 3 business days for processing plus 5 to 7 business days for shipping. Shipping is free across Australia. See our Shipping Policy for the full details.
When will my order be dispatched?
We dispatch within 1 to 3 business days after you order. We do not ship on public holidays.
Where do I find my order details?
After you order, we email a confirmation to the address you gave at checkout. Cannot see it? Check your spam folder and add support@shopelvior.com to your safe sender list. You can also use our Track Your Order page.
Can I change my delivery address?
Yes, if we have not processed your order yet. Email us as soon as you can. Once your order is processed, we cannot change the address. Please check your address at checkout. If a parcel fails because of a wrong address, the cost is yours.
What if my parcel is lost?
If your parcel has not arrived by the end of the delivery window, wait 3 more business days. Then email support@shopelvior.com. We check with the courier for you. If the parcel is confirmed lost, you get a free replacement or a full refund.
Do I get my delivery charge back if I return an item?
Shipping is free on every order, so there is no delivery charge to refund. On standard returns you pay the return shipping. On damaged, defective or incorrect items we pay it. See our Return & Refund Policy.
What if I am not sure about my size?
Check the size information on the product page. Still unsure? Email us with the product name and we help you pick.
Why was my order cancelled?
We are sorry about that. Email support@shopelvior.com with your order number and we look into it right away.
How do I cancel my order?
You can cancel within 24 hours of ordering. Email support@shopelvior.com. After 24 hours your order is already in processing and we cannot cancel it. You can still return it after delivery under our Return & Refund Policy.
What if I ordered the wrong item or size?
Email us straight away. If your order has not been dispatched, we adjust it. Once it ships, we cannot change it. You can then return or exchange it under our Return & Refund Policy.
How do I check my order status?
When your order is dispatched, we email you a tracking number. Enter your tracking number, order number or email on our Track Your Order page.
How do I return an item?
You have 30 days from delivery to request a return. We charge no restocking fee. Email support@shopelvior.com with your order number. Our Return & Refund Policy has every step.