Refund policy

We want you to feel confident shopping with Elvior. If something is not right, we are here to help.

Returns

We accept returns or exchanges within 30 days of purchase if the following conditions are met:

The item is unused and in original condition
There are no visible signs of wear or damage
Original packaging is included

Items returned after 30 days are not eligible.

For hygiene and safety reasons, we do not accept returns on intimate items, sanitary goods, hazardous materials, or flammable products.

How to Request a Return or Exchange

To request a return or exchange, contact us at
sales@shopelvior.com

Please include your order number and reason for the return or exchange.

Proof of purchase may be required.

Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you by email.
Approved refunds are processed back to the original payment method.

Refund processing times depend on your payment provider and usually take 2 to 5 business days after approval.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please contact us at
sales@shopelvior.com

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue.
Claims reported after this period may not be eligible.

Contact

For any refund or return questions, contact us at
sales@shopelvior.com